Problem Area |
Hard to Help |
Easier to Help |
Inbound calls |
a friend tried calling my no and it didn't work |
A friend called my no. 00 44 7050 123 123 on Thursday 12th Dec 2001 12.45 French time, through France telecom on a landline and heard in English "sorry there is a fault" "Beep". She called the number 4 times and then gave up |
Website problems |
Your website is not working |
I logged in using netscape 7.0 on Windows XP system to my clubhouse account (fredbloggs@manchester.com) 6 times on Tues 12th Jan 2002 between 13.25 and 13.50, and when I went from the page with DMClub:Clubhouse:_r10s2 and Clicked on dmVoice 07050-123-456 I got
INPUT TYPE=Hidden NAME="CHPIN" VALUE="
--------------------------------------------------------------------------------
Error Occurred While Processing Request
Error Diagnostic Information
...
...
Date/Time: 02/07/02 16:10:55
Browser: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; Q312461)
Remote Address: 195.224.52.74
HTTP Refer: http://217.204.61.19/dmclub/dmNews.cfm?CFTOKEN=42427310&CFID=781986
Query String: CFTOKEN=42427310&CFID=781986 |
Control and access numbers |
I am getting increasingly vexed, your rotten number simply does not work! |
At 13.20 on the 12.01.02, I called the control number 08700 885 445 from my Orange mobile phone in the UK. After I'd entered my PIN followed by #, a lady's voice said "Not tonight Napolean". I tried calling 4 times and then gave up. My account number is 07005 812 123 |
Fax and voice messages have not arrived |
Why hasn't my fax arrived, don't you release that this is very important |
Statement: I've logged in through my Clubhouse at 10.13 on 14.01.02, to the number control page and have looked at my call log and the call ref is there and is *****, I've looked at my message index and the message is there ref:****** . "My Gateway" is set to my email address which is currently receiving emails from other people so frankly I'm a little surprised.
I am waiting for an urgent fax so please can you make it urgent & call me on my Mobile07678 111-222 when you have sent it. |
Fax and voice messages sent to e-mail, are hard to understand |
A message has arrived for me and it looks like gobbledegook. |
Subject Line
Entire email
What operating system you are running on
What email client you have
Is the message going through any forwarding or conference system? E.g. AOL
Whether you have successfully received a message at all
Can you confirm that you have read dmNotes 3316 & 3312 � getting started with dmVoice
Please send us the entire e-mail, if the fax is highly confidential, then please send yourself a test fax, and forward that to us. |
I use AOL and I have trouble reading my messages |
|
If the message came in between Tue05Feb2002 and Tue12Feb2002, and appears like text, the simplest solution is to e-mail support@dmclub.net citing the dmVoice or dmFax number (the personal number) and either the reference or the approx time & date of the fax. The dmSupport operator will then resend them.
There was a problem with the AOL interpretation of MIME (other e-mail clients were not affected).
AOL users should use the text format in the Gateway tab on their service control. |
